The MRS underwriting call center bases all of its employees in the United States by using a hybrid on-premises and work-at-home model. However, we always have Spanish speaking interviewers on staff and routinely use 3rd party interpreters for other languages as well. Our high quality of performance allows us to incorporate Service Level Agreements into client contracts and fee structures. This stems from the extensive training programs in place – directed by our Chief Underwriter, Allyson Leu, FLMI – that ensure each representative is up-to-date on medical terminology and customer service standards. Standard hours of operation in the call center are 8 am to 9 pm Monday through Friday and 8 am to 3 pm on Saturday. Customized hours can always be accommodated.